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Mobile Phone FAQs

BILLING QUESTIONS

How can I view my bill?

  • Check email—Limitless Mobile emails bills around the 9th and 23rd of every month
  • View online—bills are available via this website
    • Click “My Limitless” in the main navigation and then choose Phone Customers
    • If you’ve never logged in to pay online and don’t remember the code you set up when you activated your account, please call your local store or Customer Care for login information
  • Try mail—Limitless Mobile offers paper billing; please contact Customer Care if you would like a paper bill and you’re not receiving one

How can I pay my bill?

  • Online—you may pay your bill anytime with a debit or credit card on this website by clicking on “My Limitless” in the main navigation, and then Phone Customers, which will connect you with our payment portal
  • Autopay—The most convenient way to pay your monthly bill is by enrolling in Autopay, which automatically pays your bill with your debit/credit card two days prior to your due date. You can check the box to enroll in Autopay after you’ve logged into the billing portal.
  • Phone—you can call any Limitless Mobile retail location to pay your bill or call Customer Care to speak with a representative and pay your bill with a debit or credit card (do not email your credit or debit card information)
  • US mail—Mail a check with your account number and contact information to Limitless Mobile, 258 Hogan Boulevard, Suite 3, Mill Hall, PA 177751
  • In person—Come into a retail location and pay by cash, check, money order, credit or debit card

SERVICE-RELATED TROUBLESHOOTING

Issue: Device states “no service” or “emergency calls only”

  • Restart Device
  • Try moving to an area with better signal
  • Verify SIM is inserted correctly

Issue: Device states “SIM error”

  • Verify SIM is inserted correctly

Issue: Device states PUK blocked

  • PUK blocked error requires a new SIM card. It is a result of too many failed password attempts
  • Please call Customer Care for assistance

Issue: Device states SIM card rejected or unregistered SIM card

  • Please call Customer Care for assistance

CALL-RELATED TROUBLESHOOTING

Issue: Call failed

  • If phone has no signal, please see service-related troubleshooting
  • Verify phone is not in airplane mode
  • Verify number dialed is correct

Issue: Not receiving calls

  • If phone has no signal, please see service-related troubleshooting
  • Verify phone is not in airplane mode
  • Verify number calling you is not blocked on your device
  • Verify call forwarding is not active (go to settings and look at call forwarding)

Issue: Cannot access voicemail

  • Confirm that you have dialed 610-468-6245 to access voicemail
  • Verify PIN is correct (default PIN is 1234)
  • To reset your PIN, please contact Customer Care for assistance
  • If this is unsuccessful, please contact Customer Care for assistance

Issue: Not getting voicemail notifications

  • Restart device
  • If phone has no signal, please see service-related troubleshooting

MESSAGING-RELATED TROUBLESHOOTING

Issue: Text messages will not send

  • If phone has no signal, please see service-related troubleshooting
  • Verify you are using the full 10-digit number
  • Verify phone is not in airplane mode

Issue: Picture or media messages will not send or download

  • If phone has no signal, please see service-related troubleshooting
  • Verify you are using the full 10-digit number
  • Verify phone is not in airplane mode
  • Verify data is on and the settings in the phone are correct

INTERNET TROUBLESHOOTING

Issue: Internet is not working

  • If phone has no signal, please see service-related troubleshooting
  • Verify the phone is showing data availability as noted by the signal bar with one of the following symbols E, 3G, 4G, H+ or LTE
  • Call customer care to verify that the phone has the proper APN settings

Issue: Internet connects at reduced speeds

  • Verify under settings that LTE is not disabled
  • Restart device
  • Limitless Mobile offers data connections ranging from Edge to 4G/LTE. If you believe you are receiving reduced speeds in an area with high-speed coverage, please contact Customer Care for assistance

EQUIPMENT-RELATED TROUBLESHOOTING

Issue: My device is no longer working correctly

  • All equipment sold by Limitless Mobile, unless otherwise disclosed, includes a one-year warranty that covers any defects caused by the manufacturer
  • Warranty status can be checked by visiting your local Limitless Mobile retail location or by calling Customer Care for assistance

Issue: My device is lost or damaged

  • Please call Customer Care for assistance
  • In the instance of a lost device, please contact us as soon as possible so we can temporarily suspend the mobile number and prevent further unauthorized use

Issue: Upgrade my device to a new one

  • You are eligible to take advantage of any new promotion three (3) months prior to the expiration of your contract. Please contact Customer Care to check eligibility and current promotions