NOC Technicians will be responsible for 24×7 monitoring, operating and maintaining the Limitless Mobile (LM) network, including a 3G/4G RAN, network core, associated telecommunication and microwave transport circuits, data center facilities and IP networking infrastructure (LAN). Specific duties include:

• Provide technical support to internal and external customers to identify, quantify and resolve any technical issues.
• Monitor/test network/service performance, provide input for performance statistics/reports and recommend solutions.
• Maintain servers and networks.
• Execute, maintain and support backup and security procedures.
• Ability to develop procedures/processes for disaster recovery plans.
• Diagnose, resolve and document hardware and software issues.
• Collaborate with engineers to create optimal network design topologies and configurations.
• Requires flexibility to work various shifts, including weekends.

NOC 1: Required Skills:

• 1+ years’ experience in a technical information service role.
• 6+ months’ experience diagnosing, resolving and documenting hardware and software infrastructure issues.
• Prior experience handling incoming calls and/or emails regarding network connectivity, server problems and other service issues.
• Basic router and switch skills.

NOC 2: Required Skills:

• Router and switch experience. Cisco certifications preferred.
• 1+ years’ experience in a technical information service role.
• 6+ months’ experience diagnosing, resolving and documenting hardware and software infrastructure problems.
• Prior experience handling incoming calls and/or emails regarding network connectivity, server problems and other service issues.
• Strong analytical and problem solving skills.
• Associates degree OR equivalent experience in IS or computer operations.
• Intermediate skills with Linux and Windows servers.

NOC 3: Required Skills:

• Technical degree or equivalent work experience.
• 3+ years computer applications experience.
• 2 years SS7 (Mobile Application Part) and troubleshooting experience.
• 1+ VoIP or SIP experience.
• 1+ year NOC experience troubleshooting SS7.
• Strong troubleshooting experience within OSI/SS7 Layers 1-5 with the ability to operate network component analyzers, scanners, sniffer, packet capture software and test equipment.

Preferable Skills for NOC Technicians:

• 2+ years’ customer service experience in a trouble resolution environment.
• Willingness to work and make decisions in a rapidly changing and uncertain environment.
• Training in data, voice or video network technologies.
• Good technical and analytical skills.
• Good client and vendor relations and interpersonal skills.
• Microwave or fiber backhaul.
• Ability to work effectively both independently and on a team.
• Ability to multi-task in a fast-paced start-up environment with ability to recognize and adjust priorities as required.
• Excellent written and verbal communication skills and strong organizational qualities.
• Ability and eagerness to embrace both new and existing technology.
• Language fluency (e.g., Danish, German, Spanish, Swedish) considered an advantage.

HOW TO APPLY

Join our high-energy, low-maintenance team! Review the openings above and send your resume with cover letter to: careers@limitlessmobile.com

If you prefer to mail a hard copy, please send it to 2574 Interstate Drive, Harrisburg, PA 17110. We do not accept phone calls regarding posted positions. If you are interested in an unlisted opportunity, please send your resume so that we can contact you if something opens up.

Limitless Mobile, LLC is an equal opportunity employer and a Drug Free Workplace. We offer an excellent benefit package, including health, dental, vision, life, disability and 401k program.