How do I become a Limitless Mobile customer? You can establish service by visiting a Limitless Mobile retail location or by calling Customer Care at 888-249-8030. Online account activation is not currently available but is coming soon!

BILLING QUESTIONS

How can I view my bill?

• Check email—Limitless Mobile emails bills around the 12^th of every month
• View online—bills are available via this website
  • Click “Pay Your Bill” (top right on the home page)
  • If you’ve never logged in to pay online and don’t remember the code you set up when you activated your account, please call your local store or Customer Care for login information.
• Try mail—Limitless Mobile offers paper billing; please contact Customer Care if you would like a paper bill and you’re not receiving one

How can I pay my bill?

• Online—you may pay your bill anytime with a debit or credit card on this website by clicking on “Pay Your Bill,” which will connect you with our payment portal
• Autopay—The most convenient way to pay your monthly bill is by enrolling in Autopay, which automatically pays your bill with your debit/credit card two days prior to your due date. You can check the box to enroll in Autopay after you’ve logged into the billing portal.
• Phone—you can call any Limitless Mobile retail location to pay your bill or call Customer Care to speak with a representative and pay your bill with a debit or credit card (do not email your credit or debit card information)
• US mail—Mail a check with your account number and contact information to Limitless Mobile, 508 W Southern Ave South Williamsport, PA 17702
• In person—Come into a retail location and pay by cash, check, money order, credit or debit card

SERVICE-RELATED TROUBLESHOOTING

Issue: Device states “no service” or “emergency calls only”

• Restart Device
• Try moving to an area with ber signal
• Verify SIM is inserted correctly

Issue: Device states “SIM error”

• Verify SIM is inserted correctly

Issue: Device states PUK blocked

• PUK blocked error requires a new SIM card. It is a result of too many failed password attempts
• Please call Customer Care for assistance

Issue: Device states SIM card rejected or unregistered SIM card

• Please call Customer Care for assistance

CALL-RELATED TROUBLESHOOTING

Issue: Call failed

• If phone has no signal, please see service-related troubleshooting
• Verify phone is not in airplane mode
• Verify number dialed is correct

Issue: Not receiving calls

• If phone has no signal, please see service-related troubleshooting
• Verify phone is not in airplane mode
• Verify number calling you is not blocked on your device
• Verify call forwarding is not active (go to settings and look at call forwarding)

Issue: Cannot access voicemail

• Verify PIN is correct
• To reset your PIN, please dial #793# from the handset
• If this is unsuccessful, please contact Customer Care for assistance

Issue: Not getting voicemail notifications

• Restart device
• If phone has no signal, please see service-related troubleshooting

MESSAGING-RELATED TROUBLESHOOTING

Issue: Text messages will not send

• If phone has no signal, please see service-related troubleshooting
• Verify you are using the full 10-digit number
• Verify phone is not in airplane mode

Issue: Picture or media messages will not send or download

• If phone has no signal, please see service-related troubleshooting
• Verify you are using the full 10-digit number
• Verify phone is not in airplane mode
• Verify data is on and the settings in the phone are correct

INTERNET TROUBLESHOOTING

Issue: Internet is not working

• If phone has no signal, please see service-related troubleshooting
• Verify the phone is showing data availability as noted by the signal bar with one of the following symbols E, 3G, 4G, H+ or LTE
• Verify the phone has the proper APN settings
  • Android APN settings
  • iPhone APN settings

Issue: Internet connects at reduced speeds

• Verify under settings that LTE is not disabled
• Restart device
• Limitless Mobile offers data connections ranging from Edge to 4G/LTE. If you believe you are receiving reduced speeds in an area with high-speed coverage, please contact Customer Care for assistance

EQUIPMENT-RELATED TROUBLESHOOTING

Issue: My device is no longer working correctly

• All equipment sold by Limitless Mobile, unless otherwise disclosed, includes a one-year warranty that covers any defects caused by the manufacturer
• Warranty status can be checked by visiting your local Limitless Mobile retail location or by calling Customer Care for assistance

Issue: My device is lost or damaged

• Please call Customer Care for assistance
• In the instance of a lost device, please contact us as soon as possible so we can temporarily suspend the mobile number and prevent further unauthorized use

Issue: Upgrade my device to a new one

• You are eligible to take advantage of any new promotion three (3) months prior to the expiration of your contract. Please contact Customer Care to check eligibility and current promotions